Fulfillment Management Association
60 East 42nd Street - Suite 1166
New York, NY 10165
Ph - 818.487.2090
Fx - 818.487.4501
info@fmanational.com
Awarded to the individual who, through innovative and strategic thinking, has made significant contributions to the fulfillment industry in the course of his or her career.
2011 Karen McEnroe, Hearst Magazines
2010 Jim Patterson, Bonnier Corporation
2009 Joe Furgiuele, FCI
2008 Pete Pedersen, PCH
2007 Tina Porter, Palm Coast Data
2006 Steve Strickman, SES & Company
2005 Lynn Reinicke, Communications Data Services
2004 Karlene Lukovitz, BPA Worldwide
2003 Grace Dynan-Surdi, Gruner + Jahr USA Publishing
2002 Dan Artz, Kable Fulfillment Services
2001 Nancy Strini, Reader's Digest Association
2000 Jeff Thorpe, Palm Coast Data
1999 April Williams, Hearst Service Center
1998 Ruth Nelson, American Family Publishers
1997 Marge Evans, Palm Coast Data
1996 Ken Ketzler, Communications Data Services
1995 Don Ross, Communications Data Services
1994 Kurt Burghardt, Neodata Services
1993 Hal Speer, Consultant
1992 Bob Frankel, Robert A Frankel Consulting
1991 Jerry Murphy, Fairbanks Associates
1990 Vincent Pace, Palm Coast Dat
1989 Stanley Fenvessy, Fenvessy Consulting &
John
Murchake, JM & Associates
Karen McEnroe
Senior Director of Customer Management, Hearst Magazines
2011 FMA Hall of Fame Inductee
Karen McEnroe is the Senior Director of Customer Management at Hearst Magazines, one of the largest consumer publishing companies. With more than 30 years experience in magazine fulfillment, circulation, and customer service, she began her career as an account manager with McGraw-Hill.
Over the years, Karen held increasingly responsible managerial positions there, ultimately as a task force member charged with creating a large scale fulfillment subsidiary in Ireland. Later she joined Palm Coast Data as their training manager, then moved back to the Northeast to become Emap USA's Associate Fulfillment Director for their 57 magazines. With Primedia's purchase of Emap in 8/01, Karen assumed responsibility for their 147 titles as their fulfillment director. With her move to Hearst in 5/05 to manage fulfillment, Karen also became responsible for Hearst's online customer service sites. She dramatically re-engineered them to more effectively service customer needs and add revenue generating opportunities, resulting in a major reduction in telephone service costs and increasing online sales.
During her career, Karen managed 120 magazine conversions, 14 new launches, and 35 transfers. Currently, she is in the process of transitioning the US Hachette titles to Hearst's fulfillment and customer service operations and helping to launch a new magazine.
In 2005, Karen was awarded the FMA Fulfillment Manager of the Year award and in 2009, the Audience Development Magazine All Star Award. She has participated as a panelist for various fulfillment related seminars.